Terms and conditions
1. Terms of Service
By using the Flight Guardians website or submitting a booking request via the website or by email at book@flightguardians.com, customers automatically agree to the Terms and Conditions outlined by www.flightguardians.com
1.1 Services:
Flightguardians.com offers VIP meet-and-greet and ground support services at many airports worldwide. These services include, but are not limited to:
· Meeting passengers curb side.
· Hosting passengers in VIP lounges.
· Escorting passengers to ground transportation, aircraft, or helicopters.
· Providing local knowledge to aircraft operators, flight crew, and passengers.
1.2 Added Extras:
If you require our support to arrange added extras such as bespoke catering or clean linen, we will source with best endeavours from one of our preferred partners.
1.3 Confirmation:
A service is not confirmed until the customer receives an official booking confirmation email from book@flightguardians.com, detailing the date, time, and location of the service.
1.4 Deposit Requirements:
Some services may require a deposit to secure the booking.
2. Payment Terms
2.1 Full Payment:
Full payment is required 72 hours prior to the start of the service. For last-minute bookings, immediate payment is required at the time of booking.
2.2 Accepted Payment Methods:
We accept payments via credit card (subject to a 3.5% fee) or via BACS transfer to the details provided in the booking confirmation.
2.3 Late or Non-Payment:
Customers understand that timely payment is essential. Flightguardians.com reserves the right to cancel services without liability if payment is not made on time.
2.4 Additional costs:
Customers who request a passenger chaperone or added extras like sourcing bespoke catering, will pay for such items at the time of booking. These items are non-refundable.
3. Cancellation Policy
3.1 Customer Cancellations:
Customers may cancel services up to 72 hours before the confirmed service date. If a cancellation is made outside this period, Flightguardians.com reserves the right to retain any funds paid.
3.2 Provider Cancellations:
Flightguardians.com may cancel a service due to emergencies, unforeseen circumstances, or non-payment without liability to the customer. Any refunds will be processed within 14 days of the cancellation.
3.3 Non-Refundable Deposits:
Deposits are non-refundable in the event of customer cancellation.
3.4 Rescheduling:
Customers may request to reschedule a service up to 72 hours before the service date. We will strive to accommodate changes without additional fees, but this cannot be guaranteed.
4. Liability and Warranties
4.1 Limitation of Liability:
Flightguardians.com will provide services with reasonable skill and care but shall not be held liable for any direct loss or damage caused by negligence, breach of contract, or misrepresentation.
4.2 Customer Responsibilities:
Customers must provide relevant contact details and ensure passengers have the necessary travel documents. Any oversized luggage, pets, or special requirements should be communicated in advance. The customer will indemnify Flightguardians.com against any claims, costs, or damages arising from the customer's conduct.
5. Privacy and Data Protection
All data collection and retention will comply with current GDPR regulations in England and Wales. For more information, visit Privacy Policy – Flight Guardians.
6. Force Majeure
Neither party will be held liable for delays or failures in fulfilling obligations due to unforeseen events beyond their control, such as accidents, natural disasters, war, pandemics, civil unrest, or industrial disputes.
7. Complaints
7.1 Complaint Procedure:
If a customer has a complaint regarding services provided, they should contact Flightguardians.com in writing via email or an agreed-upon messaging service with full details of the issue.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England, and subject to the exclusive jurisdiction of the English courts.